STILTEN National

We're Here For You.

STILTEN is driven by a passion for excellence in our industry. We are guided by our values and stand by our commitments with our Customer Service Promise:


▪ We will build and maintain regular, direct and thoughtful communication with your management and front-line supervisors.

▪ We will not accept any assignment without a clear understanding of every aspect of the job.

▪ We will only assign candidates and affiliates who meet both STILTEN's rigorous hiring standards and your specific requirements.

▪ We will meet or exceed all time commitments.

▪ We will proactively notify you of any service issues and work to provide straight-forward solutions to remedy them.

▪ We will partner with your management teams to create solutions that help you reduce risk and complete your projects on time.

▪ We will ensure you have an accurate understanding of STILTEN's business practices, policies and capabilities.

▪ We will meet or exceed all government, state, and local compliance and safety standards for each project we oversee.

Response Times and Procedures:

STILTEN strives to maintain the most efficient service for our clients needs. Below is the standard response times for the various tasks and positions that may be requested by our clients, based on project scope and requirements.

  • EmergencySame day 
  • UrgentCorrect within 24 hours 
  • HighCorrect within 7 days 
  • RoutineCorrect within 25 working days 
  • ScheduledComplete as scheduled 

    • After Hours Contact:

    In an after-hours or emergency situation, our regular contact number will automatically roll over to our After-Hours line at the close of each business day.

    Maintenance and Warranty Requests:

    While emergency warranty situations are rare, when they occur, prompt response is essential. If at any time you have an emergency warranty request, during the course of regular business hours, we would suggest that you contact our office immediately at: (855) 784-5836 – 8am-5pm Monday through Friday.

    NOTE: Emergency reports are the ONLY service requests we can accept by phone.